Inspiration
Our advice and services are founded on decades of experience and insights.
We’re always happy to share what we know, and on this page you can find a relevant selection of content to inspire you to boost your company’s customer centricity.
Read our blog
CX – Time for A Deep Clean!
Pointless questions, pushy surveys, and misjudged metrics. This is the reality for a great many CX initiatives. ...
Employee of the Month – or Customer Experience?
Motivating employees. As humans, we all have a fundamental need for recognition and to feel we have the resources ...
Care for your customers – the numbers speak for themselves
New customer are worth celebrating, but your existing customers are worth cultivating. The numbers add up – and ...
Articles
Our articles will keep you updated with relevant news and expert insights to help you sharpen your company’s focus ...
White papers
In our white papers we dive deep into the world of customer centricity. They are full of inspiration to help boost ...
White Papers
CX Survival guide
How to slay demons and banish dissatisfaction. And still get a good night's sleep.
The 8 most important questions customer-centric leaders ask
This white paper focuses on the important questions that truly customer-centric leaders in general – and senior ...
Show Me the Money
Our white paper, Show Me the Money, equips you to drive focus on strengthened customer loyalty, a larger budget ...
From average to good – or good to great?
Can your already loyal customers become even more loyal? At Loyalty Group, we are experts in developing your ...
The 10 commandments of customer loyalty
Our white paper describes several key areas that should be a natural part of any company’s customer orientation.
What our customers say
Workshops and lectures
Let us generate interest, sharpen focus, open eyes, and share inspiration to boost customer centricity
We can speak on a wide range of topics to give a motivating shot in the arm aimed at any level within your organization.
Topics:
- Leadership
- Sales & Marketing
- Customer Service