CX Survival guide
CX Survival Guide
How to slay demons and banish dissatisfaction
– And still get a good night’s sleep
Both the CXorcist Toolkit and the CX Doomsday Packing List are essential in your fight against horrifying customer experiences.
Download your CX Survival Guide
Recognize employee zombies and learn how to combat apathy, scripted responses. And the mind-numbing monotony of poor customer service.
Ready for a closer look at your CX efforts?
We have decades of experience building customer centricity, and we’re ready to help you in your work towards even stronger customer relationships.
Gear Up for the CX Battle with our FREE Survival Kit
Gear up for your CX Battle with our FREE Survival Kit. The kit includes:
- The CX-orcistGuide: Learn the ancient secrets for banish the False Promise Poltergeist and other spooky CX demons.
- The Doomsday Packing List: Prepare for the “Zombie Employee” apocalypse with our essential checklist for surviving customer service horrors.
The CX Apocalypse is near… Or is it?
To truly master CX, you must first define what it means for your organization.
Are you simply aiming to improve customer service? Or do you envision a more holistic approach that encompasses sales, marketing, product development, and brand building?
Without this clarity and intentionality, you risk falling prey to the “CX Apocalypse.” Operational issues like broken promises, employees running on autopilot, and a reactive “ghostbusting” approach become the norm. You become trapped in short-term issues, constantly addressing immediate problems without building a solid foundation for long-term success.
This guide will help you in this challenging environment – it’s a survival kit when you seek to not only survive but thrive in this CX Apocalypse.
Contact us for a no-strings chat about your options. And don’t worry, we’ll let you know before we get to the point where the meter starts running!
Grundlæggende Customer Experience (CX) træning
