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Customer loyalty across diverse industries

Since 2003, we’ve been monitoring customer loyalty in selected industries in order to be able to advise our customers based on hard facts and up-to-date evidence.

At the same time, we give you a unique window onto how your business is performing compared with competitors in key areas such as service, consulting, prices, products and marketing.

Gain unique competitor intelligence and boost customer loyalty

Many businesses have already benefited from Loyalty Group’s market research, and apply the survey data for:

  • Boosting customer satisfaction and loyalty
  • Gaining valuable insights into the competition
  • Improving their marketing with real-world facts
  • Readying their organisation for press coverage


AutoIndex™ result from the latest survey, conducted in 2022, in which 52.097 car owners participated. AutoIndex™ is the largest and most comprehensive of Loyalty Group's surveys.

If you want to know more...

Read much more about Loyalty Group and our experience for more than 25 years.
You can also be inspired by our knowledge of customer loyalty or read more about our solutions and research.


Our solutions are hallmarked by the perfect pairing of customer insight and consulting. We deliver the insights you need about your customers and advise you on how to apply them actively in optimising your customers’ experience and loyalty.

About us

We have more than 25 years of experience in analyzing and developing customer loyalty in virtually all types of industries. Over the years, we have implemented more than 400 projects in more than 33 countries.


Do you also want to maximise your customer loyalty efforts? Then contact us for a no-strings chat about your needs.