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Our research

Customer loyalty across diverse industries

Since 2003, we’ve been monitoring customer loyalty in selected industries in order to be able to advise our customers based on hard facts and up-to-date evidence.

At the same time, we give you a unique window onto how your business is performing compared with competitors in key areas such as service, consulting, prices, products and marketing.

Gain unique competitor intelligence and boost customer loyalty

Many businesses have already benefited from Loyalty Group’s market research, and apply the survey data for:

  • Boosting customer satisfaction and loyalty
  • Gaining valuable insights into the competition
  • Improving their marketing with real-world facts
  • Readying their organisation for press coverage


AutoIndex™ result from the latest survey, conducted in 2022, in which 52.097 car... Read more.