Specialists in customer loyalty
We help businesses maximise revenue by boosting customer loyalty.
And we’ve been doing so for more than 25 years.
Loyalty Group in numbers
years in the industry
projects completed
different industries
Real-world experience
We have been helping businesses to translate customer insights into increased revenue ever since the first websites went live. With more than 25 years of real-world experience and hundreds of satisfied clients, we are confident in our claim of being experts in customer centricity.
Evidence-based consulting
Experience is not enough when making business critical decisions. Hard facts win every argument! This is why one of our prime tasks is the fact-finding you need for informed decision-making about your customers and business.
From insights to results
Customer intelligence has no value until it is translated into visible actions and measurable results for your business. We help you prioritise the most value-creating drives and quantify your gains from increased customer centricity.
360º business focus
A successful customer-centric approach requires tearing down silos and confronting norms. We focus on the all-round facets of the customer experience and equip both management and staff to make the crucial difference in your customer touchpoints.
Customer loyalty
Loyal customers are the key to growth. That makes it critical for your company to have a clear customer loyalty strategy. Let Loyalty Group help you.
Motivating management
The key to start your journey with customer loyalty is motivating management. All too often, it is seen as ‘nice-to-have’ – that is a mistake.
Project scoping
Before your company embarks on its customer centricity project, you’ll need a scoping project to define your goals and how to attain to them.
Net Promoter Score®
We are experts on NPS measurements and we always strive to help you get the best possible results from your Net Promoter Score System.
Customer Journey Mapping
Customer Journey Mapping (CJM) creates structure, provides insight and ensures that you have the best basis for achieving good customer relationships.
Customer Centricity Maturity Assessment
What is keeping your employees from engaging fully in customer centricity? Employees can accomplish far more if you give them the scope to do so.