A customer centric project often leads to new initiatives and process optimization across various parts of your organization. Therefore, we have built a solid network of national and international suppliers and business partners within the development of, among other things, management, sales, marketing, customer service, technology, analysis and training.

Our partners are all unique and recognized in their field of work and know what we mean when we talk about customer centricity. Among other things, they can contribute by processing data, streamlining sales processes, targeting marketing initiatives and training the organization.

If you already have partners that you trust and want to use, we are happy to coordinate our work with them. We are also ready to take on the role of CX project managers and the responsibility for ensuring that you safely reach the goal of your customer centric project.

goCX (Belgium)

Strategic Business Partner – Customer centricity & Advisory Services

Who is goCX?

Like Loyalty Group, goCX is a small consultancy that helps both local and international companies create exceptional customer experiences. They connect people and technology to deliver individual and impactful experiences and offer both consultancy and training to strengthen companies’ customer centricity.

goCX is headquartered in Belgium and operates primarily in the DACH region as well as the Middle East.

Where do they make a difference?

goCX complements Loyalty Group in customer centric projects when it makes sense from a geographical, linguistic or competence point of view. Their competences are typically brought into play in Loyalty Group’s larger international projects in the form of consultancy assistance within loyalty development.

CX Master Academy (Belgium)

Strategic Business Partner – Training

Who is CX Master Academy?

CX Master Academy is a global provider of customer experience (CX) training. They empower everyone in the organization to achieve customer excellence through practical, results-oriented programs delivered with a captivating and engaging approach.

They differentiate themselves through their focus on relatable examples, flexible learning formats, and measurable results.

Loyalty Group represents CX Master Academy in the Nordic market.

Where do they make a difference?

Loyalty Group uses CX Master Academy’s training programs in its projects as part of the motivation and development of all types of customer-facing employees.

They cater to a global audience with diverse programs that create real-world impact.

Since 2019, more than 11,000 employees have completed CX training through CX Master Academy.

Customer C (Norway)

Business Partner – Customer centricity & Advisory Services

Who is Customer C?

Customer C is a Norwegian based company offering strategic consulting, process facilitation and coaching within customer centric strategy and transformation.

Where do they make a difference?

Customer C complements Loyalty Group in customer centric projects when it makes sense from a geographical, linguistic, or competence point of view. Customer C´s capacities are typically brought into play in larger Scandinavian multi-disciplinary projects – either in the form of sparring or consultancy in strategy development.

Futurelab (Germany)

Business – Customer centricity & Advisory Services

Who is Futurelab?

Futurelab can best be described as Loyalty Group’s twin in customer centricity, with strong expertise in strategic consulting. The company is headquartered in Germany and operates primarily in Southern and Central European market as well as Eastern Europe.

Where do they make a difference?

Futurelab complements Loyalty Group in customer centric projects when it makes sense from a geographical, linguistic, or competence point of view. Futurelab’s competencies are typically brought into play in larger international projects – either in the form of sparring or consultancy in strategy development.