Focus on Scandinavian car owners’ loyalty
AutoIndex™ is the largest and most comprehensive of Loyalty Groups’ industry index surveys, with more than 50.000 responses annually. This survey reveals private car owner experiences and satisfaction with their vehicle, car dealership, and servicing garage.
Since 2003 a large number of Scandinavian car importers have used AutoIndex™ as a tool for monitoring customer experiences and benchmarking their performance against their competitors.
AutoIndex 2022 results
BMW gains the top ranking in AutoIndex 2022 in Denmark, with Toyota placing second. Volvo claims the last place on the podium in Denmark. The results are based on 21,603 Danish car owners’ experiences and attitudes.
AutoIndex 2022 in Norway, will be published no later than the beginning of June 2022.
The total result of AutoIndex 2022 in Sweden has been published
Toyota wins AutoIndex 2022 in Sweden, while Honda takes second place.
Tesla participates for the first time in AutoIndex Sweden, the car manufacturer moves directly into the survey’s last podium place.
The results are calculated based on the experiences and attitudes of more than 16.000 Swedish car owners.
The remaining results will follow during May/June 2022.
About AutoIndex
The AutoIndex survey consists of more than 200 questionnaire items in which private car owners report on their car ownership in four dimensions. The car itself (the product), their overall loyalty to the car brand, the car dealer (purchase experience), and garage (car servicing).