Podcast: Tabel 7 – Personalization, where ‘ME’ meets meaning
Meet Michelin Stars & Marketing Minds!
Think personalization is just using someone’s first name? Think again!
Or maybe you think Michelin-star service secrets don’t apply to your business?
Prepare to be surprised!
Good customer experience is hard.
Good personalization is even harder.
At the 5-star Hotel Nimb in Copenhagen, Michel Stevens of goCX and CXM Academy pulls up four chairs at Table 7 with three Danish CX Pros:
– A 3-star Michelin restaurateur (Tina Kragh Vildgaard)
– A personalization guru who literally wrote the book on it (Rasmus Houlind)
– An insightful expert on Customer Loyalty and Customer Centricity who’s seen it all (Mikkel Korntved).
Key Takeaways:
Get an honest view on Danish culture’s impact on CX:
– How culture (Janteloven! Omotenashi!) shapes personalization
– Why you should hire “personalities, not CVs“
– The surprising link between happy staff and happy customers
– Why stopping cars for your customers is a great idea.
Grab actionable CX insights served with Danish charm.
Stop guessing. Start learning!
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