Articles
Inspiration to boost your customer centricity
At Loyalty Group, we’ll keep you up to date with insights and relevant news to inspire you in your efforts to improve your company’s customer centricity..
Read all about relevant articles, case studies, events and research. We apply our know-how in a whole host of interesting articles exploring opportunities for and barriers to working with customer centricity. We’re experts in our field, and we understand the tremendous value of customers.
Care for your customers – the numbers speak for themselves
New customer are worth celebrating, but your existing customers are worth cultivating. The numbers add up – and ...
CX – Time for A Deep Clean!
Pointless questions, pushy surveys, and misjudged metrics. This is the reality for a great many CX initiatives. ...
Customer centricity – make it happen!
How do you translate good intentions into concrete change and measurable results when working with customer ...
Employee of the Month – or Customer Experience?
Motivating employees. As humans, we all have a fundamental need for recognition and to feel we have the resources ...