Customer surveys

Our advisory services are highly data-driven, and we always make sure you have a solid foundation for developing your new customer strategy. This is what it takes to achieve results that are visible on your bottom line. After more than 30 years in the industry, we have a versatile set of tried-and-tested tools.

Our Survey Toolkit

We offer a range of surveys in connection with our advisory services, each designed to shed light on your customer loyalty efforts from different angles. And obviously, we provide bespoke advice regarding which tools will put you on target.

We offer:

• Customer journey design, mapping and optimization
• Customer experience surveys
• Customer satisfaction surveys
• Voice of customer program
• Customer journey mapping B2B
• Loyalty segmentation assessments – incl. NPS and Loyalty Matrix
• Customer needs surveys
• Driver analyses
• Event-based customer surveys and Relational customer surveys
• User journey surveys

Data collection is conducted in accordance with our high ethical standards, all current regulations, and in compliance with GDPR legislation regarding data collection and storage. We also plan our surveys to ensure customers don’t find them intrusive.