Forside 9 Inspiration

Inspiration

Our advice and services are founded on decades of experience and insights.

We’re always happy to share what we know, and on this page you can find a relevant selection of content to inspire you to boost your company’s customer centricity.

Read our blog

CX – Time for A Deep Clean!

Pointless questions, pushy surveys, and misjudged metrics. This is the reality for a great many CX initiatives. ...

Employee of the Month – or Customer Experience?

Motivating employees. As humans, we all have a fundamental need for recognition and to feel we have the resources ...

Care for your customers – the numbers speak for themselves

New customer are worth celebrating, but your existing customers are worth cultivating. The numbers add up – and ...

Articles

Our articles will keep you updated with relevant news and expert insights to help you sharpen your company’s focus ...

White papers

In our white papers we dive deep into the world of customer centricity. They are full of inspiration to help boost ...

White Papers

The 8 most important questions customer-centric leaders ask

This white paper focuses on the important questions that truly customer-centric leaders in general – and senior ...

Show Me the Money

Our white paper, Show Me the Money, equips you to drive focus on strengthened customer loyalty, a larger budget ...

From average to good – or good to great?

Can your already loyal customers become even more loyal? At Loyalty Group, we are experts in developing your ...

The 10 commandments of customer loyalty

Our white paper describes several key areas that should be a natural part of any company’s customer orientation.

What our customers say

For us, it’s crucial that we understand what lies at the root of both satisfaction and dissatisfaction among our customers – and we don’t want just a numerical rating in the form of an NPS score. We want to know what’s behind the score so we can take the necessary steps to promote retention or change behavior. I highly recommend working with Loyalty Group. We have for more than 15 years!

– Jan Askholm, CEO, BMW/MINI Danmark A/S

Since we started working with Loyalty Group, I’ve seen a significant change in our customer focus in relation to putting customers’ actual experiences on the agenda, both internally at Waoo and at our partners. Customer focus doesn’t happen spontaneously. It’s a continuous process, and Loyalty Group has played a major role in helping us build and facilitate that process. Bringing Loyalty Group on board has definitely been a good investment for Waoo.

– Brian Lønroth, CEO of Waoo

The survey has been recognized for many years as an industry standard in the Scandinavian markets, and at Lexus we value having the kind of detailed market overview that AutoIndex gives us.
Both the survey results and Loyalty Group’s extremely skilled consultants are highly appreciated by us and our dealers. Based on our long-standing partnership, I highly recommend both the AutoIndex survey and Loyalty Group.

– Jan Christian Holm, General Manager, Lexus Norge

Our many years of collaboration with Loyalty Group have been – and continue to be – both inspiring and genuinely value adding. I give them my highest recommendation.

– Carsten Nedergaard Hansen, CEO, Energi Fyn Bredbånd

Workshops and lectures

Let us generate interest, sharpen focus, open eyes, and share inspiration to boost customer centricity

We can speak on a wide range of topics to give a motivating shot in the arm aimed at any level within your organization.

Topics:

Leadership
Sales & Marketing
Customer Service