Podcast: Unf*cking Your CX – Executives Don’t Ignore CX. You’re Just Speaking the Wrong Language
In this episode of Unfcking Your CX, Zack Hamilton is joined by Mikkel Korntved for a sharp and honest conversation about why leadership teams often overlook — or underestimate — the signals customers are sending.
Together, they dive into:
- why critical CX insights sometimes fail to reach top management
- how leadership focus (or lack of it) shapes the real customer experience
- what it takes to build stronger alignment between strategy, execution, and customer insights
- practical examples of organisations that have succeeded in anchoring CX more effectively across the business
A highly relevant and inspiring episode for anyone working with customer loyalty, customer experience, or organisational transformation.
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